Welcome to Emergency Response USA’s Customer Care
Providing all of our Customers with the highest level of service in the industry is our only goal.
The ERUSA Customer Care team is committed to providing outstanding pre- and post-sales support for all ERUSA customers.
Our commitment is to act as a single point of contact for all ERUSA customers by answering all questions the first time every time.
ERUSA Customer Care is your one-stop shop for all your customer service needs and inquiries. Our team takes ownership of customer issues, provides clear response times, and assists with the management of customer feedback, escalations and technical support issues.ERUSA Customer Care offers assistance for all general support with areas encompassing:
- Product information
- Service & Support
- Contract information
- Technical issues
- Billing inquiries
- Account changes
- Call list changes
- System Upgrades
- Returns & Cancellations
- Or any other customer service related inquiries pertaining to ERUSA’s Safety Monitoring Systems.