The Right Help in Any Emergency
![Choosing a Safety Monitoring Company](images/choosing.png)
Emergency Response USA's monitoring service provides an important link for seniors with chronic conditions that increase their risk of falling, or which could leave the senior in a state in which they need help rapidly. However, emergency monitoring can also help a senior living alone figure out the right type of help to summon--police, fire, medical, or a friend, neighbor of family member--depending on the situation.
Evaluating Providers
Not all emergency monitoring services are created equal. When evaluating different providers, consider the following:
- Q. How long has the provider been in the business of delivering emergency monitoring?
- A. ERUSA has been monitoring for over 40 years.
- Q. Is the provider following industry standards for quality and reliability?
- A. ERUSA exceeds all industry standards.
- Q. Is the provider commited to ongoing training and process improvements?
- A. ERUSA has ongoing training and annual recertification of our dispatchers.
- Q. Has the provider invested in standby generators with multiple independent fuel sources which allows for continuous alarm monitoring despite equipment failures, storms, or outages?
- A. ERUSA monitoring center has dual standby generators.
- Q. Does the provider stay on the phone with the customer until help arrives, or does the provider request emergency assistance and then disconnect the call?
- A. ERUSA uses a team of two dispatchers for each emergency dispatch so you are never left on hold or alone.
- Q. Has the provider invested in infrastructure, facilities and training to ensure that an alarm signal will never be lost?
- A. ERUSA uses state of the art facilities and software with full HOT redundant computer servers.